Prestons Health

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Prestons Health

3.7 | 3 verified patient reviews

This family owned physiotherapy clinic in Peterborough in Cambridgeshire has provided quality treatments to patients for three generations. The condition of the patient is accurately diagnosed at the clinic, evidence based and effective treatments performed and advice provided to prevent the recurrence of the condition. Services provided include manual physiotherapy, exercise therapy and muscle strengthening techniques, electrotherapy including ultrasound, interferential therapy and TENS, post operative and post fracture rehabilitation, acupuncture and suitable treatments for sports injuries and work related injuries.

Biomechanical assessment
Electrotherapy
IFT - Interferential Therapy
Orthotics
Physiotherapist Consultation
Pilates
Sports Injury Rehabilitation - Strapping and Taping
STT - Soft Tissue Therapy
Whiplash

Patient reviews

3.7

from 3 verified reviews

26.07.2023 - Dave C. Verified user

He was totally understanding of my condition and knew exactly how to fix it

5.0

Acupuncturist Consultation

I have been in to see Phil Young for a neck complaint and I feel like a new man! He was totally understanding of my condition and knew exactly how to fix it... Absolutely brilliant thanks Phil, I can't recommend your services enough! Best regards, Dave C.

07.04.2023 - Angella W Verified user

If necessary I will attend again

4.5

Physiotherapist Consultation

Helen Preston at Preston Health Thorpe Wood Peterborough was very highly recommended to by family via a qualified doctor. I attended on Thursday 6 April 2023. The session was booked by my family as they had used this service in the past. I attended as I had suffered with chronic back pain since June of last year. Helen listened to all my concerns. Gave me sound advice and showed me how to start with some simple exercises to strengthen my weak back and legs. If necessary I will attend again. My impression of Helen was a very professional and knowledgeable physiotherapist.

03.03.2014 - Joan Verified user

Will lose loyal customers.

2.0

Physiotherapist Consultation

physiotherapy Been to the clinic several times over 9 years and a relative too. The physiotherapy is excellent and the staff very skilled. However, the venue can be tricky with stairs to some rooms and time wasted waiting for equipment to be found and brought to your room, which I paid for at every session! A strict adherence to their 30 minute appointment slot with me out on the strike of the half hour meant on one occasion when the previous client overran by 10 minutes I paid cash for 30 minutes and received only 20 minutes of which five went on chitter chatter and five looking for an ultrasound machine. My ten minute session was worthwhile but I received no response to my comments about these issues. The price is not competitive at all and my last appointment worked out at pro-rata on £210 per hour. Perhaps insurance funded clients do better? The company needs a feedback service to comments and will lose loyal customers if they do not reply as happened to me. I left wondering who the celebrity ahead of me was who got the 10 minutes extra at my expense! I recommend the business for insurance paid clients, but not cash paying.

Dear Mrs Small, Thank you for taking the time to review the clinic on what clinic.com. Firstly, I am glad that you comment that the physiotherapy itself was excellent and the staff very skilled. However, of course I am very sorry that you feel that you did not get your valued allotted time and you were so disappointed by this. This has been fed back to the staff member involved and used as a learning point for future cases. I will call you tomorrow to discuss your concerns in more details. Best Wishes, Helen

03.03.2014 | Helen Preston