ClinicBooking.com Reviews Charter
How reviews work on ClinicBooking—so you can trust what you read and share feedback safely. This charter applies worldwide and is designed for patients and health care providers.
On this page
Our promise
Patient-first
Reviews should reflect real experiences—good or bad—without fear or favor. We never allow "review gating."
Truth & safety
We verify phone numbers by SMS, run anti-abuse checks, and keep reviews focused on lived experience (not medical advice).
Transparent process
Clear rules, visible moderation outcomes, right of reply for health care providers, and an appeal path when needed.
Who can review & verification
Who can review
Patients (or their authorized caregivers) who had a real interaction: consultation, messaging, booking, or treatment.
One review per "episode of care" (you can post an update after a material change).
Phone verification
Required: We send an SMS code to verify your phone before you can post.
Helps prevent bots and fake accounts without storing your full message history.
"Verified visit" badge
Shown when your review links to a booking or authenticated message thread.
Not all reviews can be verified in every region; unverified ≠ untrue.
Minimum substance
Reviews should describe your experience in your own words (not just a star rating).
We may hide star-only submissions that don't meet our usefulness threshold.
| Topic | Policy | Notes |
|---|---|---|
| Who can review | Patients (or their authorized caregivers) who had a real interaction: consultation, messaging, booking, or treatment. | One review per "episode of care" (you can post an update after a material change). |
| Phone verification | Required: We send an SMS code to verify your phone before you can post. | Helps prevent bots and fake accounts without storing your full message history. |
| "Verified visit" badge | Shown when your review links to a booking or authenticated message thread. | Not all reviews can be verified in every region; unverified ≠ untrue. |
| Minimum substance | Reviews should describe your experience in your own words (not just a star rating). | We may hide star-only submissions that don't meet our usefulness threshold. |
What we publish
Experience over diagnosis
- Professionalism, communication, clarity of costs, wait times, facilities.
- Whether expectations were set and met, follow-up, and admin quality.
Balanced & relevant
- Both positive and negative experiences when written respectfully.
- Specifics that help others make informed choices.
Right of reply
Health care providers can respond publicly to give context and resolve issues.
What we remove or redact
Illegal or harmful content
Examples: Hate speech, credible threats, incitement, doxxing.
Action: Remove; may restrict account.
Personal data of others
Examples: Full names, contact info, photos of third parties without consent.
Action: Redact or remove media.
Medical advice/diagnosis
Examples: Clinical prescriptions, diagnosis claims, treatment directions.
Action: Remove or ask to rephrase as personal experience.
Conflicts of interest
Examples: Staff, close family, paid/compensated endorsements.
Action: Remove; repeat violations may be banned.
Extortion & incentives
Examples: "Remove my bill or I'll post 1★", paid reviews, gifts for reviews.
Action: Remove; investigate abuse.
Graphic media or reused medical images
Examples: Graphic wound shots; images you do not own or don't have rights to share.
Action: Remove media; keep text if compliant.
Irrelevant or spam
Examples: Off-topic rants, promotions, links to competitors.
Action: Remove; warn user.
| Category | Examples | Action |
|---|---|---|
| Illegal or harmful content | Hate speech, credible threats, incitement, doxxing. | Remove; may restrict account. |
| Personal data of others | Full names, contact info, photos of third parties without consent. | Redact or remove media. |
| Medical advice/diagnosis | Clinical prescriptions, diagnosis claims, treatment directions. | Remove or ask to rephrase as personal experience. |
| Conflicts of interest | Staff, close family, paid/compensated endorsements. | Remove; repeat violations may be banned. |
| Extortion & incentives | "Remove my bill or I'll post 1★", paid reviews, gifts for reviews. | Remove; investigate abuse. |
| Graphic media or reused medical images | Graphic wound shots; images you do not own or don't have rights to share. | Remove media; keep text if compliant. |
| Irrelevant or spam | Off-topic rants, promotions, links to competitors. | Remove; warn user. |
When possible, we prefer redaction over removal to preserve the useful parts of a review.
Photos & media rules
Allowed
- Your own before/after photos from your experience.
- Non-graphic images of facilities or results that don't identify others.
- We may crop/blur for privacy; EXIF/location data is stripped.
Not allowed
- Images you don't own (e.g., third-party medical scans, stock before/after).
- Graphic content, nudity without context/blur, or photos of others without consent.
- Watermarks/ads, QR codes, or links embedded in images.
By uploading, you confirm you own the rights and consent to display. You can request removal of your media later (see Appeals below).
How moderation works
Submit
Write your review and (optional) add photos.
Verify by SMS
Enter the code we send to your phone.
Automated checks
Fraud & policy screening; metadata stripped from media.
Human review
Editors check edge cases; we prefer redaction over removal.
Right of reply
Health care provider is notified and may respond.
Publish
Goes live when compliant (typical: 24–72h).
Speed vs. safety
We aim to publish quickly, but safety and privacy come first. Complex cases can take longer while we verify details.
Integrity & fraud prevention
Signals & limits
Device and IP velocity checks, duplicate detection, and network analysis to identify coordinated campaigns.
No "review gating"
Health care providers can invite all patients—but may not screen or incentivize only happy ones.
Enforcement
Violations can lead to warnings, down-ranking, removal, or account restrictions.
Right of reply & disputes
Provider reply
What you can expect: Visible, respectful responses; no personal data disclosed.
Outcome: Reply appears under the review; future readers see both sides.
Factual dispute
What you can expect: We may request limited documentation from either party (e.g., dates of contact).
Outcome: We can annotate the review or adjust if evidence supports it.
Legal orders
What you can expect: We comply with valid court orders and applicable laws.
Outcome: Content may be geo-blocked or removed as required.
| Scenario | What you can expect | Outcome |
|---|---|---|
| Provider reply | Visible, respectful responses; no personal data disclosed. | Reply appears under the review; future readers see both sides. |
| Factual dispute | We may request limited documentation from either party (e.g., dates of contact). | We can annotate the review or adjust if evidence supports it. |
| Legal orders | We comply with valid court orders and applicable laws. | Content may be geo-blocked or removed as required. |
Edits, removals & appeals
Authors
- Request edits to fix errors or add updates after a material change.
- Ask to remove your photos or anonymize your text for privacy.
Appeals
- If your review is removed, we'll email the reason and how to appeal.
- Appeals are reviewed by a senior moderator not involved in the original decision.
To start an edit/removal/appeal, email care@clinicbooking.com with the review link and your request.
Tips for writing helpful reviews
Be specific
Share details about communication, clarity, wait time, costs, and how expectations matched reality.
Protect privacy
Avoid sharing your full name, contact info, or medical record numbers in the text or images.
Stay fair
Stick to your experience, use respectful language, and avoid sweeping claims or medical advice.
Inviting reviews (for health care providers)
Do
- Invite all patients fairly (no selection by mood/outcome).
- Use neutral language; link to your ClinicBooking profile.
- Address issues privately in parallel; still allow honest public feedback.
Don't
- Offer discounts, gifts, or cash for reviews.
- Ask only satisfied patients to review ("review gating").
- Post or ask staff/family to post on your behalf.
| Do | Don't |
|---|---|
|
|
Template (copy & paste)
"We value your feedback. If you'd like, please share your experience on ClinicBooking to help others make informed choices: <profile link>. Thank you!"
Report a review
Think a review breaks these rules? Please let us know so we can investigate.
How to report
Email care@clinicbooking.com or use the "Report" link under the review.
What to include
Profile link, review link, your reason (e.g., personal data, conflict of interest), and any supporting evidence.
What happens next
We acknowledge reports promptly and update you when we've taken action, where legally possible.
| How | What to include | What happens next |
|---|---|---|
| Email care@clinicbooking.com or use the "Report" link under the review. | Profile link, review link, your reason (e.g., personal data, conflict of interest), and any supporting evidence. | We acknowledge reports promptly and update you when we've taken action, where legally possible. |
FAQs
Do you verify every review with a booking?
Not always—registries and privacy laws vary by region. We show a "Verified visit" badge when signals allow; otherwise, SMS and integrity checks still apply.
Can I update my review later?
Yes. If your situation changes meaningfully, request an update so future readers get the full picture.
Can providers pay to hide negative reviews?
No. We apply the same charter to all reviews. Proven abuse or policy breaches may affect visibility.
What about translations?
We accept reviews in multiple languages. Where machine-translated, we label them and keep the original text.
This charter complements our Quality Commitment and Privacy Policy. It is global, but local laws may require additional steps in some countries.
Owner/Operator: Spyface Tech Company, LLC (d/b/a "ClinicBooking"). Contact: care@clinicbooking.com