ServiceScore™ & Ranking Explained

ServiceScore™ is a machine-calculated indicator of how a clinic or individual provider performs on customer service across ClinicBooking. It draws on millions of interaction data points (e.g., response times, reply rates, verified reviews, profile completeness, pricing disclosure, and reliability signals).

• Focus: responsiveness, reliability, transparency, and user communications quality.
• Not a measure of medical proficiency, training, outcomes, safety, or clinical quality.
• Not an endorsement or guarantee; not medical advice; not a comparative ranking of clinical skill.
• Updated daily, calculated on a rolling lookback period (typically up to 12 months).

Signals may evolve; weights are indicative and periodically re-tuned to improve integrity and fairness.

*Weights are illustrative and may be adjusted to protect system integrity.

Search/display ranking uses a relevancy algorithm distinct from ServiceScore™. Payment does not override relevancy; sponsored listings are labeled "Featured".

• Scores refresh daily; "N/A" if insufficient data.
• We show "Featured" on paid placements; payment never alters the underlying score.
• We may show "New to ClinicBooking" for recent profiles.
• Where meaningful, we show a lookback window (e.g., "based on last 12 months").

Some clinics haven't been active long enough or don't yet have enough interactions to generate a score. Lack of a score is not negative—users should review the profile details, pricing transparency, and verified reviews (if any), and may still contact the clinic.

• No manipulation. Clinics may not gate reviews, buy/swap reviews, script responses, or use bots.
• Integrity systems. We use anomaly detection, velocity checks, device/network risk scoring, and verification flows.
• Consequences. We may nullify tainted signals, suppress listings, remove content, suspend accounts, or refer egregious conduct to authorities.

Clinics may purchase advertising or subscription products. Payment does not affect ServiceScore™. Sponsored units are clearly labeled "Featured" and remain subject to relevancy and policy compliance.

• Maintain accurate, non-misleading listings (pricing ranges, staff credentials, hours, languages, photos—policy compliant).
• Respond to user inquiries promptly; keep contact channels functional.
• Follow our Photo & Video Policy, Code of Conduct, and Terms of Service.
• Do not offer incentives contingent on review content; disclose any permitted incentives per policy and law.

• Treat ServiceScore™ as one input among many—also check licensing, experience, consultations, and verified reviews.
• "N/A" means insufficient data, not a negative judgment.
• Always consult your own clinician; nothing here is medical advice.

Scoring uses operational metadata (timestamps, delivery/connection status, verified review status) and does not require accessing PHI. We aggregate/de-identify where possible. See our Privacy Policy and Consumer Health Data Notice.

• No medical advice or endorsement. We don't practice medicine; scores aren't clinical assessments.
• No warranty or guarantee. Scores are provided "as is," may change, and may be limited by available data.
• No duty to verify or monitor. We do not assume an ongoing duty to vet providers; we may act at our discretion.
• CPOM / Anti-kickback. We do not split fees for healthcare services; commercial products are separate and disclosed.
• Right to modify. We may adjust methods, signals, and displays to protect system integrity.