Code of Conduct
Community guidelines and provider rules for respectful interaction
Last Modified on August 26, 2018
Document Facts
| Last Modified on | August 26, 2018 |
| Owner / Operator | Spyface Tech Company, LLC (d/b/a "ClinicBooking") |
| Business Address | 30 N Gould St Ste N, Sheridan, WY 82801, USA |
| Contact | Corporate: hello@spyface.com Support: care@clinicbooking.com |
No Medical Advice. No Provider–Patient Relationship.
All content on ClinicBooking (including reviews, Q&A, and messages) is general information only—not medical advice, diagnosis, or treatment. Using the Services does not create a provider–patient relationship. Always seek advice from your own licensed clinician.
Table of Contents
1
Purpose & Scope2
Community Core Principles3
Age, Identity & Accounts4
Prohibited Conduct5
Reviews & Ratings (Members)6
Q&A, Messaging & Forums7
Photo/Video & Media Rules8
Provider Rules9
Intellectual Property & Licensing10
Privacy, PHI & Safety11
Links, Promotions & Commerce12
Enforcement & Moderation13
Reporting & Appeals14
Marketplace Clarifications15
Changes to this Code16
Contact1
Purpose & Scope
The ClinicBooking community helps people discover and connect with clinics, doctors, hospitals, and allied providers worldwide ("Providers"). This Code governs all user-generated content and behavior on our websites, apps, and messaging tools (the "Services"). It applies to Members, Providers, and anyone who posts, uploads, messages, reviews, comments, or otherwise uses interactive features.
This Code supplements our Terms of Service, Privacy Policy, and Cookies Policy. If there's a conflict, the Terms of Service control.
2
Community Core Principles
- Mutual Respect: Challenge ideas, not people. No harassment, hate, or threats.
- Truthfulness: Share honest, first-hand experiences. No fabrication, impersonation, or deceptive conduct.
- Safety First: If anyone is at risk of self-harm or harm to others, contact local emergency services immediately (U.S.: call or text 988).
- Privacy by Default: Don't expose others' identity or health information; be cautious with your own.
- Integrity of Information: No misinformation about procedures, outcomes, devices, or drugs.
3
Age, Identity & Accounts
- 18+ only. The Services are for adults.
- One person, one account. No duplicate/shared accounts; don't use someone else's account.
- Verification. We may request identity, affiliation, or experience verification. Refusal or failure may limit features or lead to removal.
4
Prohibited Conduct (Applies to Everyone)
- Harassment, hate speech, threats, bullying, or stalking; vulgar, discriminatory, or demeaning speech.
- Posting or soliciting illegal content; promoting violence or self-harm; coordinating unlawful activity.
- Doxing: publishing others' private info (names, contact details, medical records, messages, emails, invoices, or photos) without explicit permission.
- Rumors/accusations of crimes, malpractice, or professional misconduct—use legal/regulatory channels instead.
- Misleading medical claims (off-label, unapproved device claims, or curative guarantees).
- Uploading AI-generated or manipulated media without clear labeling; synthetic "before/after" is prohibited.
- Spam, advertising or solicitation outside permitted areas; affiliate links; malware or hidden trackers.
- Scraping/mining data; probing or bypassing security; interfering with access controls.
- Circumventing moderation; reposting removed content; intimidation or retaliation.
5
Reviews & Ratings (Members)
- First-hand only. Review your own experience as a patient (or as parent/guardian for a minor). No hearsay.
- No incentives. No money, discounts, gifts, credits, or benefits for a positive review.
- No conflicts of interest. Employees, contractors, marketers/PR, and family/friends of the Provider may not submit reviews.
- Content standards: be specific and factual; no confidential details about other patients or staff; no legal accusations—use proper channels.
- Proof requests. We may ask for documentation (e.g., proof of visit). Failure to provide can lead to removal.
6
Q&A, Messaging & Forums
- General info only. Q&A replies (including from Providers) are not medical advice and do not create a provider–patient relationship.
- No diagnosis/treatment. Do not ask for or provide individualized care, prescriptions, or emergency guidance.
- Revisions timing. Commonly ≥6 months post-surgery (≥3 months nonsurgical) before seeking general input about revisions.
- Stay on topic. Don't hijack threads for promotion or unrelated debates.
7
Photo/Video & Media Rules
- Consent required. You must have written permission to post another person's image or voice. Providers must obtain HIPAA-compliant consent where applicable.
- Before/After standards (Providers): same patient; comparable angles, lighting, distance; disclose time since procedure and any additional procedures.
- AI & edits: no synthetic "results," deepfakes, or CGI. Minor technical edits must not misrepresent outcomes.
- Sensitive content: clinical images may include nudity strictly for medical context; no sexualized content or exploitation.
8
Provider Rules (Additive)
- No medical advice on-platform. Provide general education; no diagnosis, prescriptions, or individualized treatment plans.
- HIPAA & privacy. Do not disclose PHI without authorization. De-identify thoroughly when discussing cases.
- No fee-splitting or kickbacks. Do not offer, solicit, or accept anything of value for referrals or reviews.
- Regulatory claims. Don't state a device/drug/procedure is "approved," "cleared," or "safe/effective" unless accurate and permitted.
- No deceptive marketing. No guaranteed results, unsubstantiated superlatives, or false scarcity.
9
Intellectual Property & Licensing
You retain ownership of your content. By posting, you grant ClinicBooking a worldwide, non-exclusive, transferable, sublicensable, royalty-free license to host, use, reproduce, distribute, display, and create derivative works from your content to operate, improve, and promote the Services. Do not post content you lack rights to. For DMCA takedowns, contact care@clinicbooking.com.
10
Privacy, PHI & Safety
- PHI caution. Don't post your own or others' protected health information publicly.
- Minors. Content identifying minors or containing minors' sensitive images is prohibited unless you are the legal guardian with valid consent and a clear medical context; sexualized/minors' nudity is strictly forbidden.
- Self-harm & crisis. We may remove content that encourages self-harm and may escalate imminent-harm reports to authorities as permitted by law.
11
Links, Promotions & Commerce
- Informational links only; no link farms, malware, deceptive landing pages.
- No crowdfunding, donations, or off-platform sales pitches unless expressly allowed.
- No affiliate/referral monetization in user content.
12
Enforcement & Moderation
We reserve the right—but do not assume the duty—to monitor, moderate, edit, refuse, or remove content; restrict features; and suspend or terminate accounts at our sole discretion.
| Action | Examples (non-exhaustive) |
|---|---|
| Warnings / Notices | Educational notice; request to edit or clarify; content edits for privacy. |
| Feature Limits | Temporary posting or messaging limits; de-ranking; shadow-hiding. |
| Suspension / Termination | Serious/repeated violations; illegal content; repeat IP infringement. |
| Legal Holds / Referral | Preservation for lawful requests; referral to law enforcement/regulators where required. |
13
Reporting, Appeals & Due Process
- Report: Use in-product reporting or email care@clinicbooking.com with URLs, screenshots, and a clear description.
- Urgent safety: Contact local emergency services first; then notify us if relevant.
- Appeal: If content/access was removed or limited, you may appeal once within 14 days at care@clinicbooking.com. Include your account email, decision notice, and reasons. Our decision is final.
14
Marketplace Clarifications (Risk & Compliance)
- Independent Providers. Providers listed on ClinicBooking are independent; not employees, agents, or partners of ClinicBooking. We do not practice medicine.
- No vetting duty. We do not guarantee background checks, licensure status, insurance, credentialing, or competency. Perform your own due diligence.
- No endorsement or ranking. Listings, order, and visibility are not endorsements.
- No duty to monitor. We may moderate but are not obligated to proactively monitor all content or messages.
- Corporate Practice of Medicine. ClinicBooking does not control clinical judgment or medical decision-making.
- No duty to preserve or produce PHI except as required by law (e.g., subpoena, court order, lawful regulator request).
15
Changes to this Code
We may update this Code to reflect legal, technical, or operational changes. Material changes will be posted with a new effective date. Continued use of the Services after changes means you accept the updated Code.
16
Contact
| Support | care@clinicbooking.com |
| Corporate | hello@spyface.com |
| Mailing Address | Spyface Tech Company, LLC 30 N Gould St Ste N Sheridan, WY 82801 USA |
| Privacy Choices (US) | Do Not Sell or Share My Personal Information |
Quick Reference: What's Not Allowed
- Harassment, hate speech, threats, bullying
- Doxing; posting messages/emails/PHI without permission
- Misinformation about procedures/drugs/devices; unapproved FDA claims
- Incentivized or fake reviews; conflicts of interest; review gating
- AI "results," deepfakes, or misleading before/after media
- Illegal activity; spam; affiliate links; malware; scraping
- Sexualized content; sexual content involving minors; exploitation
- Intimidation or retaliation against reviewers/reporters
- Circumventing bans or moderation actions
This Code of Conduct supplements the Terms of Service, Privacy Policy, and Cookies Policy. © Spyface Tech Company, LLC. All rights reserved.