TCPA / SMS & Email Terms
Communication rules and consent requirements for texts, calls, and emails
Owner & Contact
Owner/Operator: Spyface Tech Company, LLC (d/b/a "ClinicBooking")
Address: 30 N Gould St Ste N, Sheridan, WY 82801, USA
On This Page
Scope & Programs Covered
These terms govern text messaging (SMS/MMS, including A2P 10DLC and toll-free), voice calls, and email communications sent by ClinicBooking and its service providers (e.g., Twilio for messaging; Mailgun/Campaign Monitor for email). By interacting with our Services, you may receive transactional and/or marketing messages as described below. This page supplements our Terms of Service and Privacy Policy.
Consent & Enrollment
- Prior express consent (informational): We may send transactional/relationship messages (e.g., verification codes, appointment updates) when you provide a phone number or email to use our Services.
- Prior express written consent (marketing): Promotional texts or autodialed/automated marketing calls require your opt-in consent (e.g., checking a box and submitting a web form). Consent is not a condition of purchase.
- Proof of consent: We keep records of your opt-ins, opt-outs, and preferences to meet TCPA/CTIA/CAN-SPAM requirements.
- Age: Programs are for users 18+ (or the age of majority in your jurisdiction). Do not enroll minors' numbers.
Message Types & Frequency
Program type
Account security (transactional)
Examples
One-time passwords, device verification, password resets
Legal basis
Prior express consent (relationship)
Typical frequency
As needed (event-driven)
Program type
Service updates (transactional)
Examples
Appointment confirmations/reminders, clinic replies, support tickets
Legal basis
Prior express consent (relationship)
Typical frequency
As needed (event-driven)
Program type
Marketing/promotions
Examples
Offers, newsletters, product updates, surveys
Legal basis
Prior express written consent
Typical frequency
Msg freq varies; disclosed at opt-in
| Program type | Examples | Legal basis | Typical frequency |
|---|---|---|---|
| Account security (transactional) | One-time passwords, device verification, password resets | Prior express consent (relationship) | As needed (event-driven) |
| Service updates (transactional) | Appointment confirmations/reminders, clinic replies, support tickets | Prior express consent (relationship) | As needed (event-driven) |
| Marketing/promotions | Offers, newsletters, product updates, surveys | Prior express written consent | Msg freq varies; disclosed at opt-in |
We will disclose expected frequency at the point of opt-in; actual frequency may vary based on your interactions.
Fees, Charges & Availability
- Message & data rates may apply. Your carrier may charge you for sent/received messages and data.
- Availability may vary by carrier and country. We cannot guarantee delivery to all networks or geographies.
- You are responsible for keeping your contact info current so messages reach you.
Opt-Out & Help Commands
Keyword
STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT
What it does
Opt-out of the specific text program you received
Expected response
Confirmation of opt-out and no further messages (except a final confirmation)
Keyword
START, UNSTOP
What it does
Opt back in to a previously stopped program
Expected response
Confirmation of re-enrollment
Keyword
HELP
What it does
Get assistance info
Expected response
Support contact and opt-out instructions
| Keyword | What it does | Expected response |
|---|---|---|
| STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT | Opt-out of the specific text program you received | Confirmation of opt-out and no further messages (except a final confirmation) |
| START, UNSTOP | Opt back in to a previously stopped program | Confirmation of re-enrollment |
| HELP | Get assistance info | Support contact and opt-out instructions |
You can also opt out by replying "STOP" to any message, using account settings, or emailing care@clinicbooking.com. Email unsubscribes are available via the footer link in each email and are effective within 10 business days.
Delivery, Carriers & Limitations
- Carriers are not liable for delayed or undelivered messages.
- We may use short codes, 10DLC numbers, or toll-free numbers. Sender IDs may vary by program and region.
- Filtering, device settings, network congestion, and power/connectivity issues can impact delivery.
Your Responsibilities
- Provide a valid number/email you control, and update it if it changes.
- Do not enroll a number or email you do not own or control.
- If you recycle your mobile number, promptly update your account to prevent messages going to a new subscriber.
Privacy, Data & Retention
- We collect message metadata (e.g., time/date, carrier, delivery status), your opt-in/opt-out history, and program preferences.
- Content of messages may be logged for compliance and support. See our Privacy Policy and Consumer Health Data Notice.
- We retain consent and suppression records as required by law and for legitimate business purposes.
- Processing by vendors (e.g., Twilio, Mailgun, Campaign Monitor) is governed by our Data Processing Addendum and Subprocessor list.
Email Terms (CAN-SPAM)
- Commercial emails include a clear sender identity, subject that is not deceptive, and a working unsubscribe link.
- Unsubscribe requests are honored within 10 business days and added to our suppression lists.
- We may send transactional emails (e.g., receipts, security alerts) even if you unsubscribe from marketing.
Do-Not-Call & Quiet Hours
- We respect federal/state Do-Not-Call rules and maintain internal suppression lists.
- We do not knowingly send marketing calls/texts to DNC numbers without valid consent or applicable exemptions.
- We observe applicable quiet-hour restrictions for marketing outreach (time-of-day limits may vary by jurisdiction).
International Messaging
International delivery, consent standards, and keyword behavior vary by country and carrier. By opting in outside the U.S., you consent to cross-border processing and transmission as described in our Privacy Policy. Some programs may be unavailable in certain regions.
Changes, Suspension & Termination
- We may modify, suspend, or discontinue any messaging/email program at any time.
- Abuse, fraud, or violation of our Acceptable Use Policy may result in immediate suspension.
- Disputes related to these terms are governed by our Terms of Service (including arbitration/venue if applicable).
Contact
SMS Support: sms@clinicbooking.com · General Support: care@clinicbooking.com
Address: Spyface Tech Company, LLC (ClinicBooking), 30 N Gould St Ste N, Sheridan, WY 82801, USA