Privacy Policy
Your privacy and data protection are our top priorities
Introduction
This Privacy Policy explains how ClinicBooking.com ("we," "our," "us"), owned by Spyface Tech Company, LLC, collects, uses, discloses, and protects your information when you use our global marketplace platform connecting patients, clinics, doctors, and hospitals. By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.
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Introduction & Scope
- This Privacy Policy applies to our website, apps, communications, and all services provided by ClinicBooking.com.
- It applies globally and is designed to comply with U.S. law (including CCPA, COPPA, HIPAA where applicable), EU/UK GDPR, and other relevant international privacy frameworks.
- By using our services, you agree to the practices described herein. If you do not agree, you must not use our services.
Definitions
"Personal Information"
means any information that identifies or could reasonably identify a natural person.
"Health Information"
means any information relating to past, present, or future physical or mental health conditions, which may be protected under HIPAA or similar laws.
"Processing"
means any operation performed on Personal Information, such as collection, storage, use, disclosure, or deletion.
Information We Collect
We collect personal information directly from you, automatically, and from third parties. The table below summarizes categories, examples, purposes, and typical disclosures.
Category of Data
Identifiers
Examples
Name, email, phone, username, password
Purpose
Account creation, authentication, communications
Shared With
Service providers; healthcare providers you select
Category of Data
Demographic Info (optional)
Examples
Age, gender (if provided)
Purpose
Personalization, service relevance
Shared With
Service providers (limited)
Category of Data
Health-Related Info
Examples
Treatment interests, enquiry details, uploaded docs
Purpose
Facilitate enquiries and bookings you request
Shared With
Healthcare providers selected by you
Category of Data
Transaction Data
Examples
Billing address; masked payment references
Purpose
Process payments via third parties
Shared With
Payment processors (e.g., Stripe)
Category of Data
Device & Technical
Examples
IP, device IDs, browser/OS, app version
Purpose
Security, fraud prevention, diagnostics
Shared With
Hosting, analytics, security vendors
Category of Data
Location Data
Examples
Approx. IP-based; GPS if enabled
Purpose
Show local providers; regional compliance
Shared With
Analytics/ads (aggregated or pseudonymous)
Category of Data
User Contributions
Examples
Reviews, comments, ratings, uploaded media
Purpose
Public display; trust & safety
Shared With
Public; moderation systems
Category of Data
Communications
Examples
Support emails, messages, call metadata/recordings*
Purpose
Customer support; dispute resolution
Shared With
Healthcare providers you contact; support tools
Category of Data
Marketing & Tracking
Examples
Cookies, pixels, session IDs, ad interactions
Purpose
Analytics, advertising, service improvement
Shared With
Analytics & advertising partners
| Category of Data | Examples | Purpose of Collection | Shared With |
|---|---|---|---|
| Identifiers | Name, email, phone, username, password | Account creation, authentication, communications | Service providers; healthcare providers you select |
| Demographic Info (optional) | Age, gender (if provided) | Personalization, service relevance | Service providers (limited) |
| Health-Related Info | Treatment interests, enquiry details, uploaded docs | Facilitate enquiries and bookings you request | Healthcare providers selected by you |
| Transaction Data | Billing address; masked payment references | Process payments via third parties | Payment processors (e.g., Stripe) |
| Device & Technical | IP, device IDs, browser/OS, app version | Security, fraud prevention, diagnostics | Hosting, analytics, security vendors |
| Location Data | Approx. IP-based; GPS if enabled | Show local providers; regional compliance | Analytics/ads (aggregated or pseudonymous) |
| User Contributions | Reviews, comments, ratings, uploaded media | Public display; trust & safety | Public; moderation systems |
| Communications | Support emails, messages, call metadata/recordings* | Customer support; dispute resolution | Healthcare providers you contact; support tools |
| Marketing & Tracking | Cookies, pixels, session IDs, ad interactions | Analytics, advertising, service improvement | Analytics & advertising partners |
Where permitted by law and with notice, calls may be recorded for quality and compliance.
We do not collect government-issued IDs (e.g., SSN) unless required by law for verification.
How We Collect Data
Directly from you
Forms, registration, communication, uploads
Automatically
Cookies, device logs, analytics
From third parties
Advertising partners, healthcare providers, social networks
Legal Basis for Processing
Use of Information
Disclosure of Information
Data Retention
We retain information only as long as necessary for legitimate business, legal, and compliance purposes. Retention periods vary depending on data type and applicable law. Health-related information may be retained longer where legally required.
Data Security
We implement technical, organizational, and administrative safeguards to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security. In the event of a data breach, we will notify affected individuals and regulators as required by law.
International Transfers
Your information may be transferred to, and stored on, servers located outside your country. Where required, we use Standard Contractual Clauses or other approved mechanisms to ensure adequate protection.
Children's Privacy
Our services are not directed to children under 13 (or higher minimum age where required by local law). We do not knowingly collect Personal Information from children. If we become aware that a child has provided us data, we will delete it promptly.
Consumer Rights
You may exercise these rights by contacting us at care@clinicbooking.com or by following the instructions in our communications.
Advertising, Analytics, Cookies
Do Not Track & Do Not Sell/Share
Third-Party Links & Social Media
Changes to this Privacy Policy
Contact Information
If you have questions, requests, or complaints regarding this Privacy Policy, you may contact us: