Review & Moderation Policy

• Review: A user's written opinion and/or rating about a procedure, provider, clinic, or experience.
• Conflict of Interest (COI): Any relationship that could bias a review (e.g., employee, family, paid, free or discounted services).
• Manipulation: Any deceptive practice intended to influence ratings (review gating, vote brigading, fake accounts, incentives).
• PHI: Protected Health Information; we prohibit disclosure of another person's PHI.

• Reviews must be posted by genuine patients or their legal guardians (for minors), describing their own experiences.
• Conflicts of Interest are not allowed: employees, contractors, agencies, family/friends, or anyone receiving compensation or discounted services in exchange for a review.
• One account per person; duplicate accounts or posting on behalf of others is prohibited.

• All media must comply with the Healthcare Photo & Video Policy (consent, authenticity, no misleading edits).
• No nudity of minors; adult nudity only if medically relevant and appropriately covered/blurred per policy.
• Before/After: same lighting/angle, time-stamped where possible, with disclosure that results vary.

• Parties may appeal a moderation decision with relevant evidence and specific policy grounds.
• New evidence may reopen a case; repeated appeals without new information may be declined.
• We may redact limited elements (e.g., personal data) instead of full removal when appropriate.

• Providers may reply professionally to reviews; no PHI disclosure or doxxing.
• Do not identify the reviewer as a patient unless the reviewer has self-identified.
• No offers, discounts, or threats in replies; invite the reviewer to contact the office privately.

• We prohibit incentives tied to review content, rating, or timing ("review gating").
• Any material connection must be disclosed if we allow a testimonial use case (rare, case-by-case).

• No fake accounts, mass voting, coordinated brigading, automated posting, or scraping.
• No posting the same review multiple times or across unrelated listings.
• Violations may lead to content removal and account or listing penalties.

• U.S. CDA §230: As a platform, we are not the publisher of user reviews; reviewers are responsible for their statements.
• Defamation & Illegality: We remove content adjudicated unlawful or clearly violating law/policy. We may seek verification when claims allege crimes or malpractice.
• DMCA: Copyright complaints follow our DMCA/IP Policy.
• EU/UK: Where applicable, we follow notice-and-action and transparency obligations under regional laws; see our EU DSA/P2B Notice (if applicable).

• We retain moderation records as needed for security, legal, and audit purposes.
• We may publish aggregate transparency metrics about UGC enforcement.

Use the "Report" link near the content or email trust@clinicbooking.com with URLs, screenshots, and details. For urgent safety risks, contact local emergency services first.