Why choose ClinicBooking?
We're a global health marketplace helping people find the right health care providers—with verification, transparent information, review integrity, responsible AI, and privacy & security built in.
How it works (at a glance)
Tell us your need
Treatment, city, language, insurance/preferences.
See relevant matches
Verified profiles, ServiceScore™, availability.
Message or book
Secure messaging and clear expectations.
Share feedback
SMS-verified reviews keep quality measurable.
On this page
Our mission, vision & values
Our mission
Help people everywhere make confident health decisions by connecting them with verified information and trusted health care providers—with safety, transparency, and accessibility as defaults.
Our vision
Be the world's most trusted, measurement-driven health marketplace—where reliable information, fair ordering, and accountable technology raise the bar for patients and clinicians.
Our values
- Patient trust first over clicks.
- Truthful, transparent information.
- Accountable AI with guardrails.
- Privacy & security by design.
- Global access and inclusion.
What makes us different
Verified, worldwide
Identity/licensure checks and periodic re-verification—with regional nuances handled responsibly.
Review integrity
Patients verify their phone by SMS before posting; anti-abuse checks and human moderation apply.
ServiceScore™
Responsiveness, dispute rate, profile quality, and review health—so non-clinical service is measurable.
Transparent ordering
Relevant results first; sponsored slots (if present) are separate and clearly labeled.
Responsible AI
Retrieval-first for sensitive topics, guardrails against unsafe outputs, and ongoing evaluations.
Privacy & security
Data minimization, encryption, strict access controls, and regional compliance alignment.
Accessibility
Inclusive design and language coverage for major journeys; we act on feedback quickly.
Fairness
No "review gating." Policy breaches and risk flags reduce visibility regardless of size or spend.
Verification & data integrity
Identity & licensure
Government ID and professional registration match scope of practice.
Re-verification if status changes; regional registries differ by country.
Sanctions & conduct
Regulatory sanctions/exclusions where legally accessible.
Gaps documented; attestations required when sources are limited.
Practice information
Profile completeness, transparent information, and up-to-date hours.
Feeds ServiceScore™ and ranking relevance.
| Check | What we confirm | Notes |
|---|---|---|
| Identity & licensure | Government ID and professional registration match scope of practice. | Re-verification if status changes; regional registries differ by country. |
| Sanctions & conduct | Regulatory sanctions/exclusions where legally accessible. | Gaps documented; attestations required when sources are limited. |
| Practice information | Profile completeness, transparent information, and up-to-date hours. | Feeds ServiceScore™ and ranking relevance. |
Note
ClinicBooking is a marketplace, not a medical provider. We do not provide medical advice or set clinical protocols.
Reviews that patients can trust
Submission rules
- SMS phone verification required before posting a review.
- No incentives or "review gating." Everyone can leave honest feedback.
- Patients may attach before/after photos from their own experience (no third-party medical images).
What we moderate
- Spam, hate/harassment, doxxing, illegal claims, pricing extortion.
- Medical advice/diagnosis claims (we keep reviews to lived experience).
- Conflicts of interest (staff/family/paid endorsements) are removed.
Health care providers have a right of reply. Factual disputes can be annotated while we review.
Responsible AI, not hype
Guardrails
Retrieval over generation for sensitive flows, disclosure, safe defaults, and human-in-the-loop where needed.
Security
Prompt-injection defenses, egress allow-lists, output filtering, and auditable logs.
Evaluation
Offline eval sets, bias checks, and post-launch monitoring for quality, cost, and latency.
Privacy & security
Data minimization
We collect only what's needed to provide services and to comply with law.
Encryption & access
TLS in transit, strong encryption at rest, and least-privilege, audited access.
Regional alignment
We respect local privacy regimes and the HIPAA boundary where applicable.
See also: Privacy Policy and Quality Commitment.
Transparent ordering (ranking)
Relevance
What we consider: Specialty/procedure match, location, language, filters.
Why it matters: Shows the most appropriate options for the patient's intent.
Service quality
What we consider: ServiceScore™ (responsiveness, disputes, profile quality, review health).
Why it matters: Rewards reliable, patient-friendly experiences.
Availability
What we consider: Accepting new patients and timely replies.
Why it matters: Reduces dead-ends and drop-offs.
Integrity
What we consider: Verification, sanctions checks, policy compliance.
Why it matters: Keeps results safe and trustworthy; violations cause demotion.
| Area | What we consider | Why it matters |
|---|---|---|
| Relevance | Specialty/procedure match, location, language, filters. | Shows the most appropriate options for the patient's intent. |
| Service quality | ServiceScore™ (responsiveness, disputes, profile quality, review health). | Rewards reliable, patient-friendly experiences. |
| Availability | Accepting new patients and timely replies. | Reduces dead-ends and drop-offs. |
| Integrity | Verification, sanctions checks, policy compliance. | Keeps results safe and trustworthy; violations cause demotion. |
Sponsored
If sponsored placements are available in your region, they appear in clearly marked slots with the badge Sponsored. Sponsored visibility does not influence organic ordering.
Deep dive: How Listings Are Ordered.
Compare: generic directories vs. ClinicBooking
Verification
Generic directory
Basic self-attestation
ClinicBooking
ID/licensure checks + periodic re-verification
Reviews
Generic directory
Email-only or open forms
ClinicBooking
SMS phone verification + fraud checks + moderation
Ordering
Generic directory
Opaque; ads may blend with results
ClinicBooking
Transparent signals; sponsored slots are separate & labeled
Quality signals
Generic directory
Star ratings only
ClinicBooking
ServiceScore™ (responsiveness, disputes, review health…)
AI usage
Generic directory
Unclear
ClinicBooking
Guardrails, evaluations, disclosures
Privacy & security
Generic directory
Generic privacy docs
ClinicBooking
Minimization, encryption, access controls, regional alignment
| Topic | Generic directory | ClinicBooking |
|---|---|---|
| Verification | Basic self-attestation | ID/licensure checks + periodic re-verification |
| Reviews | Email-only or open forms | SMS phone verification + fraud checks + moderation |
| Ordering | Opaque; ads may blend with results | Transparent signals; sponsored slots are separate & labeled |
| Quality signals | Star ratings only | ServiceScore™ (responsiveness, disputes, review health…) |
| AI usage | Unclear | Guardrails, evaluations, disclosures |
| Privacy & security | Generic privacy docs | Minimization, encryption, access controls, regional alignment |
For health care providers & organizations
Multi-location & team
Manage multiple sites and specialties; role-based access for admins, clinicians, and support staff.
Quality operations
ServiceScore™, response-time SLAs, dispute workflows, and performance dashboards to improve service quality.
Reputation integrity
SMS-verified patient reviews, moderation transparency, and right of reply—no review gating.
Integrations & APIs
Profile, messaging, and availability endpoints (where available); SSO (OIDC/SAML) for larger groups.
Compliance & privacy
Data minimization, encryption, and regional privacy alignment; clear boundary from clinical advice.
Partner success
Guides, best practices, and support to raise profile quality and patient satisfaction.
Feature overview
Verified profile & messaging
Multi-location management
Team roles & permissions
Quality & performance dashboards
Integrations / APIs / SSO
| Capability | Solo practice | Clinic | Hospital | Health system |
|---|---|---|---|---|
| Verified profile & messaging | Yes | Yes | Yes | Yes |
| Multi-location management | — | Yes | Yes | Yes |
| Team roles & permissions | Basic | Advanced | Advanced | Enterprise |
| Quality & performance dashboards | Core | Core + | Advanced | Enterprise |
| Integrations / APIs / SSO | — | Optional | Available | Available |
FAQs
Are listings worldwide?
Yes. ClinicBooking operates globally. Verification and information depth can vary by region due to different registries and laws.
Do you provide medical advice?
No. We provide tools and information. Clinical advice comes from licensed professionals.
Can I attach photos in a review?
Yes—your own before/after photos from your experience are allowed, subject to our moderation rules.
How can a clinic improve visibility?
Complete verification, keep information current, respond promptly, and follow policies. See Quality Commitment.
Owner/Operator: Spyface Tech Company, LLC (d/b/a "ClinicBooking"). Related: Quality Commitment · Ranking & Relevance · Privacy · Terms.