Acceptable Use & Anti-Scraping Policy
Platform security, automation restrictions, and enforcement measures
Owner & Contact
Owner/Operator: Spyface Tech Company, LLC (d/b/a "ClinicBooking")
Address: 30 N Gould St Ste N, Sheridan, WY 82801, USA
Corporate: hello@spyface.com
Support: care@clinicbooking.com
On This Page
Scope & Definitions
This Policy forms part of the ClinicBooking Terms of Service and applies to all access and use of our websites, apps, widgets, and services ("Services"). "Automated Access" includes bots, scrapers, crawlers, spiders, scripts, headless browsers, and similar tools. "Content" includes listings, reviews, ratings, ServiceScore™, photos, videos, metadata, schema, and all text/graphics/UI elements.
Acceptable Use (Summary)
- Use Services for lawful, personal or authorized business purposes.
- Respect privacy, intellectual property, and security controls.
- Access only through documented user interfaces or approved APIs.
- Follow all applicable healthcare advertising, privacy, and consumer protection laws.
Prohibited Activities
| Category | Examples (non-exhaustive) |
|---|---|
Illegal/Abusive | Fraud, harassment, hate, stalking; exploitation of minors; distribution of malware, spyware, or malicious code. |
Interference | DDoS; traffic flooding; circumventing rate limits; tampering with verification scripts or badges; session hijacking. |
Unauthorized Access | Accessing non-public endpoints; credential stuffing; brute force; bypassing authentication or paywalls; using another user's account. |
Data Misuse | Harvesting emails/phone numbers; scraping profiles/reviews at scale; building competing datasets; re-publishing or re-selling our Content. |
Reverse Engineering | Decompiling, disassembling, or analyzing service code; probing for hidden endpoints; exploiting debug artifacts. |
Deception | Fake accounts; misrepresenting affiliation; cloaking; manipulative SEO; fake reviews or engagement. |
Privacy Violations | Collecting PHI/consumer health data from Services; re-identifying de-identified data; tracking users without consent. |
Automated Access & Scraping Rules
Automated Access is prohibited unless expressly permitted in writing (or via an approved API/Data Feed agreement). Violations may constitute breach of contract, trespass to chattels, unfair competition, and—where applicable—violations of the Computer Fraud and Abuse Act (CFAA) and DMCA §1201 (anti-circumvention).
| Action | Status | Notes |
|---|---|---|
| Human, logged-in use within UI | ✓ Allowed | Subject to Terms and rate-limit protections. |
| Approved API with key | ✓ Allowed | Per API/Data Feed Terms, key rotation, and technical limits. |
| Unapproved scraping/crawling | ✕ Prohibited | Includes headless browsers, bulk requests, or bypassing robots/rate limits. |
| Automated capture of reviews, profiles, media | ✕ Prohibited | No copying for redistribution, resale, or competitive services. |
| Automated monitoring for your own listed profile | ✓ Allowed (with permission) | Must use approved endpoints, modest polling, and ETag/If-Modified-Since. |
| Bypassing technical controls | ✕ Prohibited | No avoidance of bot detection, token checks, or verification links. |
Robots/Robots.txt, Caching, & Indexing
- Robots: Respect
robots.txt, meta robots, and X-Robots-Tag headers. Disallowed paths are off-limits. - Indexing license: Permission for mainstream search engines is limited to standard indexing for clickable search results. It excludes training models, data mining, or creating derivative directories.
- Caching/archiving: You may not cache, frame, or archive our pages (e.g., via site-wide mirroring) without written consent. We may deploy noarchive/nosnippet.
AI/Model Training & Data Mining Restrictions
Without our express written permission, you may not use any ClinicBooking Content, metadata, or user-generated content to train, fine-tune, evaluate, or benchmark AI/ML models, or for dataset compilation, embeddings, retrieval corpora, or synthetic data generation. This restriction applies whether access is manual, automated, or via third parties acting on your behalf.
Security, Rate Limits & Monitoring
- Dynamic limits: We apply adaptive rate limits and bot detection. Circumvention is prohibited.
- Monitoring: We may log requests, IPs, user-agents, and signatures to protect the Services and users (see Privacy Policy).
- Vulnerability testing: Security testing requires prior written authorization; otherwise it may be treated as an attack. See our Security & Vulnerability Disclosure program.
- Account security: Protect credentials; do not share tokens/keys. You are responsible for activity under your access.
Research & Academic Access
Researchers may request limited access (e.g., rate-limited endpoints, sandboxes, or datasets) by contacting hello@spyface.com with a protocol, data-minimization plan, and ethics approvals (if applicable). No access is granted until you receive our written approval and sign applicable terms.
Remedies, Suspension & Enforcement
| Measure | When Applied | What It Means |
|---|---|---|
| IP/User-Agent blocks | Bot/scraping signatures, abuse patterns | Immediate blocking; may be global and persistent. |
| Account suspension | Policy or Terms breach | Temporary or permanent; content removal, token revocation. |
| Cease & desist / DMCA | Copying, re-hosting, anti-circumvention | Notices to you, hosts, CDNs, and search engines. |
| Injunctive relief & damages | Material or repeated violations | We may seek court orders, attorneys' fees, and other remedies. |
Nothing here limits any other contractual, statutory, or equitable remedies we may pursue.
Warranty Disclaimers & Liability Limits
AS IS. The Services are provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties (express or implied), and we are not liable for indirect, incidental, special, consequential, or punitive damages. Our aggregate direct liability is limited to USD $100.
Governing Law & Venue
This Policy is governed by the laws of the State of Wyoming, USA, without regard to conflict-of-law rules. Exclusive venue lies in state or federal courts located in Wyoming, and you consent to personal jurisdiction there.
Contact
Support: care@clinicbooking.com
Corporate: hello@spyface.com
Address: Spyface Tech Company, LLC (d/b/a "ClinicBooking"), 30 N Gould St Ste N, Sheridan, WY 82801, USA
