DMCA / Intellectual Property Policy
Copyright and trademark violation reporting procedures
Owner & Contact
Owner/Operator: Spyface Tech Company, LLC (d/b/a "ClinicBooking")
Address: 30 N Gould St Ste N, Sheridan, WY 82801, USA
On This Page
Scope & Platform Role
ClinicBooking hosts user-generated content (UGC)—including reviews, photos, videos, and profile materials from providers and patients. We are an online service provider under 17 U.S.C. §512 and operate a notice-and-takedown process to protect copyright owners while preserving lawful speech. We are not the publisher of user content and do not pre-approve submissions.
DMCA Designated Agent
Send copyright notices and counter-notices to our Designated Agent:
- Name/Title: DMCA Agent, ClinicBooking (Spyface Tech Company, LLC)
- Email: dmca@clinicbooking.com
- Mail: 30 N Gould St Ste N, Sheridan, WY 82801, USA
For fastest handling, include "DMCA Notice" or "DMCA Counter-Notice" in the subject line.
How to Send a Proper DMCA Notice
To request removal of allegedly infringing content, your notice must substantially include the following (17 U.S.C. §512(c)(3)):
Required element
1) Your identity
What to provide
Your full legal name and contact info (email and mailing address)
Required element
2) Work identified
What to provide
Identify the copyrighted work(s) you claim are infringed; for multiple works, provide a representative list
Required element
3) Location on our site
What to provide
Precise URL(s) of the allegedly infringing material on ClinicBooking (not just a profile homepage)
Required element
4) Good-faith statement
What to provide
Statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law
Required element
5) Accuracy & authority
What to provide
Statement that the information is accurate, and under penalty of perjury, that you are the owner or authorized to act on the owner's behalf
Required element
6) Signature
What to provide
Physical or electronic signature of the owner or authorized agent
| Required element | What to provide |
|---|---|
| 1) Your identity | Your full legal name and contact info (email and mailing address) |
| 2) Work identified | Identify the copyrighted work(s) you claim are infringed; for multiple works, provide a representative list |
| 3) Location on our site | Precise URL(s) of the allegedly infringing material on ClinicBooking (not just a profile homepage) |
| 4) Good-faith statement | Statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law |
| 5) Accuracy & authority | Statement that the information is accurate, and under penalty of perjury, that you are the owner or authorized to act on the owner's behalf |
| 6) Signature | Physical or electronic signature of the owner or authorized agent |
Incomplete notices may be rejected or delayed. If you own rights only in certain territories or media, specify that scope.
Counter-Notification (512(g))
If your content was removed due to a DMCA notice and you believe it was removed by mistake or misidentification, you may file a counter-notice including:
Required element
1) Your identity
What to provide
Your full legal name and contact info (email and mailing address)
Required element
2) Content identified
What to provide
Identify the material removed and the URL where it appeared before removal
Required element
3) Good-faith statement
What to provide
Statement under penalty of perjury that the material was removed or disabled as a result of mistake or misidentification
Required element
4) Jurisdiction consent
What to provide
Consent to the jurisdiction of the Federal District Court for your judicial district (or where located at our address if outside the U.S.) and that you will accept service of process from the original complainant
Required element
5) Signature
What to provide
Physical or electronic signature
| Required element | What to provide |
|---|---|
| 1) Your identity | Your full legal name and contact info (email and mailing address) |
| 2) Content identified | Identify the material removed and the URL where it appeared before removal |
| 3) Good-faith statement | Statement under penalty of perjury that the material was removed or disabled as a result of mistake or misidentification |
| 4) Jurisdiction consent | Consent to the jurisdiction of the Federal District Court for your judicial district (or where located at our address if outside the U.S.) and that you will accept service of process from the original complainant |
| 5) Signature | Physical or electronic signature |
Process: If we receive a valid counter-notice, we forward it to the original complainant. Unless the complainant files an action seeking a court order within 10–14 business days, we may restore the material.
Repeat-Infringer Policy
We terminate accounts of repeat infringers in appropriate circumstances. As a guideline, three valid DMCA strikes within a rolling 12-month period may result in permanent account termination and removal of associated content. We may accelerate enforcement for egregious infringement (e.g., commercial piracy) or adjust for clearly abusive or defective notices.
Takedown Decision Matrix (Illustrative)
Scenario
Complete, facially valid DMCA notice
Typical action
Expeditious removal / disablement
Notes
Notify uploader; allow counter-notice
Scenario
Notice missing required elements
Typical action
Reject / request more info
Notes
We outline deficiencies
Scenario
Counter-notice valid
Typical action
Forward to complainant
Notes
Restore absent suit within statutory window
Scenario
Evidence of bad-faith or 512(f) abuse
Typical action
Decline; document
Notes
May restrict complainant's ability to file further notices
Scenario
Emergency safety/privacy risk (e.g., doxxing)
Typical action
Immediate disablement
Notes
Parallel safety review beyond DMCA posture
| Scenario | Typical action | Notes |
|---|---|---|
| Complete, facially valid DMCA notice | Expeditious removal / disablement | Notify uploader; allow counter-notice |
| Notice missing required elements | Reject / request more info | We outline deficiencies |
| Counter-notice valid | Forward to complainant | Restore absent suit within statutory window |
| Evidence of bad-faith or 512(f) abuse | Decline; document | May restrict complainant's ability to file further notices |
| Emergency safety/privacy risk (e.g., doxxing) | Immediate disablement | Parallel safety review beyond DMCA posture |
Non-DMCA IP Complaints (Trademarks, Publicity, Counterfeit)
- Trademarks: Send claims identifying the mark, registration (if any), jurisdiction, and the specific infringing use/URL. We assess likelihood of confusion, nominative fair use, and descriptive use.
- Rights of publicity: For unauthorized commercial use of name/likeness, provide jurisdiction, proof of identity/authority, and URLs.
- Counterfeit medical products: Report suspected counterfeit ads/listings with proof (e.g., brand owner letter, lab reports). We may remove content and notify authorities.
UGC IP Warranties & License
- Uploaders warrant they own or have rights to post content (including model/patient consents) and that content does not infringe third-party rights.
- By submitting content, you grant ClinicBooking the necessary license to host, display, and distribute it per our Terms of Service and Photo & Video Policy.
- Do not re-upload content you copied from other platforms unless you have the right to do so (e.g., your own clinic materials or with explicit license).
Preservation, Subpoenas & Requests
- We honor legally valid preservation requests and subpoenas and may preserve logs and relevant records pending resolution.
- Non-U.S. requests must use appropriate international process (e.g., MLAT) unless otherwise legally sufficient.
- We may notify affected users unless prohibited by law or court order.
Misrepresentation (512(f))
Anyone who knowingly makes material misrepresentations in a notice or counter-notice may be liable for damages (including costs and attorneys' fees) incurred by us or our users. Submit accurate, good-faith claims only.
International / EU Notice & Action
Where applicable, we follow regional "notice-and-action" regimes (e.g., EU DSA). See our EU DSA / P2B Transparency Notice for regional processes, trusted flagger workflows, and transparency metrics.
Contact
DMCA: dmca@clinicbooking.com
Trust & Safety: trust@clinicbooking.com
Address: Spyface Tech Company, LLC (ClinicBooking), 30 N Gould St Ste N, Sheridan, WY 82801, USA
Changes to this Policy
We may update this Policy. Material changes will be posted here with a new effective date.