22.02.2018 - Deheer Verified user

The doctor was fantastic - she’s such a friendly woman who explained the entire procedure

Dr. Laina’s response rate was the quickest, so I chose her for my scar removal treatment. When I made the appointment, I wasn’t aware there’d be an additional hospital bill (or that it would be so high). This came as a bit of a shock to me. I had no problem with the results, or the doctor herself, but the hospital where I had the surgery done, could have been more transparent about their rates. Overall, I expected the cost to be lower, but it was okay. I could afford it. I visited the doctor at her rooms for the consultation, but we had the actual surgery in the hospital. The procedure took one day, but I went back after two weeks for the removal of the stitches. It’ll take six months for me to heal completely. It’s only been three months now, but I’m happy with what I’m seeing so far. The only issue I had, was with the hospital - they could be more transparent and organised. I don’t speak French, and this was the language of the hospital staff. Luckily for me, the doctor was able to translate everything. Dr. Laina was fantastic - she’s such a friendly woman who explained the entire procedure (the cause of the scar, the treatment, and what I could expect from the healing process). We had a good conversation before I went through with anything.